Shipping to Canada

Questions about shipping?

Not comfortable placing your order due to shipping concerns?

Please contact us by email or phone. We are here to help you.

Madisound does not charge packaging and handling fees. We charge only what we pay in shipping costs, regardless of whether we are shipping within the U.S. or to an international address.

U.S. Orders | International Orders | Orders to Canada

Orders to Canada

• When placing an order with the shopping cart we will provide you estimated shipping costs from the above carriers. This is not your actual shipping cost.
• We will charge you the actual shipping cost when your order is processed for shipment. This is determined by the final packaged weight and dimensions of your order.
• If the actual shipping cost is significantly more expensive than the estimate, we will contact you before shipping.
• Once your order is placed, we make every effort to ship on the same day. Typical cut-off time for same day shipping is 2pm CST.
• On occasion, we will not have stock on items that appear in-stock online. We will contact you by email to go over your options prior to shipping any part of that order.

USPS to Canada

Express, Priority, and First Class

• Usually the most cost effective and hassle free way to ship from Madisound to Canada.
• We recommend USPS Priority Mail International (formerly Airmail) or USPS Express Mail International (formerly EMS Mail) for most single package orders.
• USPS First Class Mail International (formerly Surface Mail) is only used for books and very small orders
• Not a good choice for multiple package shipments, each package is treated as a separate shipment. The price adds up quickly.
• Typically attracts less import costs, as your package will be transferred to the Canada Post once it crosses the border.

Priority Mail Flat Rate Services

• Issue: This shipping method does not appear as an option during check out
• Reason: It is not possible for the shopping cart to determine whether or not your order is suitable for Flat Rate services
• Solution:
  • Select USPS Priority Mail as your shipping option when placing your order
  • Leave a message for us in the “comments” section of your order if you feel that your order will qualify for a Flat Rate service.
  • Example of message: “Please ship my order by USPS Priority Mail Flat Rate Box”
• Action: We will ship your order by the appropriate Flat Rate service if possible, and charge you for that service.  If not possible to ship by Flat Rate, your order will ship by regular USPS Priority Mail and you will be charged for that service

FedEx to Canada

Economy and Priority

• A very reliable shipping method with excellent tracking information.
• Good choice for multiple packages or high-value shipments.
• Brokerage included as long as FedEx is your broker.
• A separate disbursement fee is charged, FedEx charges about 3% of the value of the shipment, or about $7.50 minimum

If you are in Canada and have not placed an order from us through FedEx, you will need to:

• Customs in Canada requires that you fill out a FedEx Power of Attorney form so that FedEx become your "broker" to clear your package through customs.
• Because Canada keeps a database of customers and their brokers, if you have selected another broker to clear your packages in a previous shipment, then that information remains in the database and FedEx will have that broker clear the freight for you. The external broker will then charge you an additional brokerage fee. If you have FedEx set up as your broker, then FedEx charges about 3% of the value of the shipment, or about $7.50 minimum.
• FedEx costs about as much as USPS Priority Mail International (formerly Airmail) to ship and is cheaper to when shipping multiple package

To set FedEx up as your broker, call Shannon Howard at FedEx Canada (800) 563-1120.

UPS to Canada

Ground

Best deal for multiple packages, but a separate brokerage fee and disbursement fee is charged.

Brokerage Fee Canadian Dollars:

0-20 $0.00
20-40 $6.90
40-100 $19.00
100-200 $28.30
200-350 $36.70
350-500 $41.20
500-750 $46.85
750-1000 $52.40
1000-1250  $58.05
1250-1600 $61.70
1600-5000 $65.00

Disbursement Fee Canadian Dollars: $4.50 minimum or 2.5%